PsyCare's virtual waiting room replicates patient intake online-PsyCare

20 Feb

Patient intake is a crucial yet delicate moment in managing an online therapy session. Whether the meeting takes place in the office, in person, or online, it’s the first contact point of the session.
To be able to take advantage of a software created for online therapy, allows the therapist to do it online as well as in the office, to the full advantage of the therapy.

There's a new waiting room in PsyCare

PsyCare’s virtual waiting room has been updated, reorganizing itself around the needs of therapists, to allow for an ever-improving meeting..

The setting for online therapy is a natural evolution of the traditional therapeutic setting, and the “connection” can be identified as the new door of the study.
In PsyCare this aspect is of primary importance, because we want to replicate in online therapy what is the therapist/patient meeting that takes place in person in the office.

The patient asks to come in? Psychare notifies you!

From today, when you are in PsyCare, even while you are managing documentation or organizational activities, for your patients or in their respective virtual medical records, if one of your patients is in the waiting room and has asked to enter, you will receive a popup notification and together one sound notification:

The popup notification is also a reminder:
→ informs you when a patient has entered the waiting room and asked you to “enter” the virtual room for your meeting
→ it will be visible in any section you are in and will remain visible until you close it:

This way, you don’t run the risk of missing any appointments or making a patient wait too long.

A patient is waiting: you can see it right away on the Home Page!

The homepage is also constantly updated to be more functional and closer to your needs!

When you are on your homepage, immediately after logging in, you already have information relating to the status of your waiting room.

On your homepage you can immediately see:

if the waiting room is empty
if there is a patient he is waiting

To start the online session with the patient who is in the waiting room, simply click on “ENTER” to access the waiting room: here you can always check the connection and you will always have the session link available.

When you enter your virtual waiting room, you will always be able to, depending on your needs:
→ click on to completely close the waiting room and the session;
→ click on to access your virtual room;
→ select the microphone you want to use by clicking on the respective oneand choose from the alternatives available on your device;
→ select the camera you want to use by clicking on the respective oneand choose from the alternatives available on your device;
→ copy the patient’s contact link and share it if necessary;
→ click on and check the quality of your connection.

Welcome the patient into the room online as if you were in the office

In your virtual room, at the agreed time, and in any case only when you are ready:

→ fyou clicked on to access the side menu and change some settings;

→ fyou clicked on per “Welcome” the patient into the room and you will immediately be in contact online!

How does the patient access the waiting room?

In PsyCare, the patient accesses the platform with his credentials and on his homepage he immediately has the possibility to start an online session, or to start it at the agreed time:

The patient will simply have to click on to access your virtual waiting room:

In the virtual waiting room, the patient can:

→ click on to inform your therapist that you are in the waiting room and wait that he welcomes him into the virtual room and then begins the online session;
→ select the microphone you want to use by clicking on the respective oneand choose from the alternatives available on your device;
→ select the camera you want to use by clicking on the respective oneand choose from the alternatives available on your device;
→ click on and check the quality of your connection.