Archives: Knowledge Base

The genogram for the patient: functionality

Log in to the platform with your registration credentials and start an online session. Open and view the Virtual Whiteboard After logging into your room, select the whiteboard icon. Important To view the virtual whiteboard, both you and your therapist must be online. × When both you and your therapist are online, you will see […]

Read more... No Comments

The genogram for the therapist: functionality

Log in to the platform with your registration credentials and start an online session.. We remind you that you have several options to start an online session[Supporto: How to start an online session]#atfp_close_translate_span#. Open and view the Virtual Whiteboard After logging in to your virtual room select the virtual whiteboard icon. Important To view the virtual whiteboard, both […]

Read more... No Comments

My Therapist Profile

Therapist’s personal profile Log in to the platform with your credentials. You’ll see the HOME page and a logo with your initials in the top right corner: Click on the logo with your initials: you will see the options Personal profile Support Regulations Exit click on and access your profile section: you will immediately see your […]

Read more... No Comments

Document Management

Document Management Log in to the platform with your registration credentials and click “DOCUMENTS” from the side menu to access the section. In the ‘DOCUMENTS’ section you will see three sections: SHARED DOCUMENTS:Here you can share and view all your documents in PsyCare (either entered by you or shared with you by your therapist). IDENTITY […]

Read more... No Comments

Virtual Therapist Room

Log in to the platform with your therapist credentials to enter the virtual waiting room and then your VIRTUAL ROOM: from here you can start an online session.. Access to the Virtual Room Start an online session, then access the patient’s VIRTUAL WAITING ROOM[Supporto: VIRTUAL WAITING ROOM]#atfp_close_translate_span# Click on For access your virtual room In your virtual […]

Read more... No Comments

Virtual Patient Room

IMPORTANT To allow your therapist to see and hear you, your browser will need permission to use your microphone and camera. Log in to the platform with your registration credentials. Access to the Virtual Room Select that you see on your Home Page and access your VIRTUAL WAITING ROOM directly before entering the Virtual Room. Click on […]

Read more... No Comments

Virtual Waiting Room

Important To start an online session, your therapist must have invited you to the platform. Access to the Virtual Room Waiting Room Log in to the platform with your registration credentials to start an online session. Select that you see on your Home Page and access your VIRTUAL WAITING ROOM directly before entering the Virtual Room: […]

Read more... No Comments

How to digitally sign a document

As a signing patient, you will receive an email to confirm and complete the signature process digitally.From your email, you can proceed with the digital signature in just a few quick steps: Open the digital signature invitation email Click on that you see in the email you received You will access the dedicated section, […]

Read more... No Comments

Virtual Waiting Room

Coming soon...

Read more... No Comments

Connection problems

Try these steps to resolve connection issues. Check browsers First, close other browsers and/or pages. Browsers often exchange data, even without your knowledge, and this can affect your bandwidth available for video calls. Check the connection quality in PsyCare Check your connection quality directly on PsyCare: Access the Virtual Waiting Room and before starting an […]

Read more... No Comments